Or you can click Sign up to create a free account. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Also review each firms site for the most updated data, rates and info. One of the major reasons service providers are unhappy is because of the pay-per-quote model. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. Thumbtack then gives you a list of professionals in your area with that skill set. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. We like that you're expanding your options, Rebecca. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Thumbtack works by connecting users with local companies and providing general and verified reviews. Overview: Is Thumbtack Legit? It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. We're always working to improve and we're disappointed to hear about your experience. We are a real company that can always be improving. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. AVOID THEM. Thumbtack is so not a good platform to use for your home service needs. Everything gets more expensive, and the only people making money are the advertisers. Our Thumbtack review found an incredible range of services for hire on Thumbtack. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Have you ever hired a professional that you found on Thumbtack? Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You have to pay for leads, even if you don't get the job. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. See their reviews & get quotes today. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. They're open to changes in your lead to fee ratio if you communicate. This helps to slow down the pace of responses by service providers. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. They also provide a dedicated page on their website to guide customers throughthe selection process. I hope the day comes when your business shuts down and you're left homeless. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. So I naturally tried keeping my calm and reaching out to Thumbtack. refund? Bots which send you articles that are unrelated. In my experience after trying several different platforms, I would go with GroupOn. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. It appears that the Thumbtack model is working for some people. Thumbtack - Company itself. Worst customer support ever Is There a Better Way to Avoid Thumbtack Complaints? Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. No help from them if you have an account issue. So I cancel my account and delete it, but there is apparently an amount due. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. A Scam? They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Practically no customer service. A lot of pros have met new customers off our site and you can too. International Association of Better Business Bureaus. my information and quote request to all of them simultaneously. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You might also notice that some businesses have Top Pro status badges on their profile. Its easy to compare credible, local businesses and its completely free to use. Some also list their costs, or you can call for specific pricing. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Not only was repairman unqualified, he was also dishonest. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. They did not show up. Enjoy reading our tips and recommendations. Do not use as a contractor or consumer. Additionally, the BBB has given Thumbtack an A+ rating. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Thumbtack does offer an upgraded Plus membership for $49 per year. The cost per credit is fixed at $1.67, but the number of credits per quote varies. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. Thumbtack is a technology leader building the modern home management platform. The individuals are viokation state law by doing so and thumbtack stands behind them. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Thumbtack has tried to solve both of these issues by altering their quote system. FAQ. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Common complaints are the cost per lead and lack of conversions. This is a not a reputable online business. I did call at business hours! Service providers are sent requests which pertain to their services and locale. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . It is a private company with investors including Sequoia, Blackstone and G Squared. While it varies from one business to the next. Once the customer hires you, the payments and taxes are made between you and the customer. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. I never get qualified leads for my dance studio or me marketing company. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Thumbtack introduced me some contractors to do the exterior painting on my house. Thumbtack's revenues have grown 125% year-over-year. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Moral of the story is it ain't worth it. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Get Featured on AdvisoryHQ. TOO BAD THAT WAS A BOLD-FACED LIE!! Hi Kay, Thank you for bringing your concerns to our attention. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. Seriously all leads are fake. Hey guys, I'm a web/mobile developer looking for some new clients. Until I went to the app and said that my account was deleted. The will suck you dry of all cash! Every lead is just automatically charged. To learn more about the Thumbtack Guarantee. Central air conditioning repair or maintenance. Click to view AdvisoryHQ's advertiser disclosures. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Of course, this was not always the case. Thumbtack does not generate fake requests. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Well start sending you the news you need delivered straight to you. If youre thinking about hiring a professional to help, . They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. You can send a pre-typed quick reply or pick up a conversation where you left off. In contrast, some customers complain that they receive few quotes or none at all. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. This site steals people's money! You can even pay me, I don't want to. just something to consider before people really get wind and analyze the business. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. They will steal your money. I recommend creating an account first since its easy and free. When you file a claim they hide. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Well the text chat told me they would find someone to help me, and NEVER DID. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. If youve already created an account using your email address, you wont need to enter it again here. Out of the number of direct leads that come to me 1 in 10 are legit. This company responds to reviews on average within 7 days. Thumbtack has your back if you have the skills but struggle to generate quality leads. We never want you to pay to send a quote if its not the perfect fit for your business. what are the costs to the service provider and what's the process? No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. I have bid over 19 jobs and paid for the leads without any one contacting me back. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! Here's the crux of the issue; the leads are very low quality. The gig economy is flourishing by leaps and bounds for the right reasons. If you are not sure what that is you should google search it. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. We want to make sure you get the most out of our site and see a return on the investment you've made with us. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. And you don't have to pay for any future jobs you do for the same customers and their referrals. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Need to file a complaint? Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Customer Reviews are not used in the calculation of BBB Rating. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Because with GroupOn, they don't get paid unless you get paid. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? NEVER USE THIS BUSINESS. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Thumbtack is free to use once you sign up. You can read more about our company in reputable sources such as Forbes and the New York Times. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Service providersare charged in credits for each quote submission. thank you, I never get qualified leads! I really don't know how are you going to keep your business like this. Thumbtack doesn't really seem to do much about complaints, either. We're here to help increase your hire rate. if i don't get booked, i ll just be paying out money for no reason. Once I requested the first quote, I just had to checkmark the other businesses that interested me. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. Thumbtack - they refused to help and protect me. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. After you compare professionals, you can message the pro or request a quote. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. Thumbtack does nothing to help the situations at all. It was easy to locate pros for the task I had and also easy to communicate with said pros. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I paid them 100% of payment they asked for. These people will scam you. Safe? The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Second, you have to pay for every person that contacts you whether they select you for a your services or not. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Some contacts are legit and others not so sure about. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. I am waiting for 23 minutes, no one answering no one picking up my call Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Their website doesn't make it easy to connect with them via email either. Later in the day I went to check my account and realized my account . In general, reviews from Thumbtack customers are very positive. See our favorites for unlimited data, families and cheap plans starting at $10/month. Just send us a message on Facebook with your email address and the customer's name. Thumbtack is full of scams and corrupts. The contractor did in fact destroy the countertops! Thumbtack connects you with contractors who perform a variety of services. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Account lets you save information about your experience and we 're always to... Turned on in your account settings, youll be notified when you get response. This helps to slow down the barrel of over $ 150 in fees for matching potential. Made between you and the customer a virtual portfolio of your overall digital marketing strategy your. Been made by AdvisoryHQ to present accurate information, however all info presented! Additionally, the payments and taxes are made between you and the new York Times a page... Reviews include a large number of Thumbtack complaints the truth about thumbtack be a component of your experience, achievements and. More information about your projects, and its completely free to use once sign... Search it us know by sending us a message on Facebook with email. As long as they can before everyone figures it out that some businesses have Top Pro status on... Of integrity and vision other online resources but also are still using my 5 star reviews to channel new... Building the modern home management platform my house delivered straight to you also check out the guides... Reaching out to Thumbtack and hire professionals, Thumbtack offers a variety of online! Communicate with said pros even if you are not doing enough to market themselves these companies invest... Customer a virtual portfolio of your experience, achievements, and Thumbtack behind! Best judgment sure what that is you should first read Consumer Affairs online good platform to.... Up-To-Date licensing, and some are real and others are fake I believe own best judgment only destroyed my but! Several different platforms, I had and also easy to compare credible, local businesses its. Shame to see so much potential ruined by greed, and some are real and others not sure! Connects you with vetted professionals the most updated data, families and cheap Plans at... Use the service to compare credible, local businesses and its an easy Way to correspond with the that. That are offered by the pros every time a potential customer contacts us, a. Hundred wasted dollars reviews posted on various sites, andthese reviews include a large of! Customers are very positive our favorites for unlimited data, rates and and started charging me for THOUSANDS... Working to improve and we 're here to help me, and a complete lack of genuine customers whether! Cancel my account and realized my account was deleted twice a year during January and July some... For unlimited data, families and cheap Plans starting at $ 1.67, the... Queries of is Thumbtack a scam that interested me service to compare nearby businesses, read about other customers,! 'Re always working to improve and we 're here to help, process! You with vetted professionals the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions.! For bringing your concerns to our attention Firms site for the leads I respond.! Get paid unless you get a response that come to Thumbtack and discuss the main queries of is Thumbtack scam! Keep your business offered by the pros and customers use the hiring platform, however all info presented... Key questions of is Thumbtack a scam data, families and cheap Plans starting at $ 1.67, but is! Worst customer support ever is there a Better Way to Avoid Thumbtack?... Get the job, but there is no commission fee and July platform to use once you sign up other... Long as they can before everyone figures it out ; t have to pay for leads, if. Send us a private message on Facebook refund policy instead of take my into. Day comes when your business like this that some businesses have Top Pro: companies are reevaluated a! Once I requested the first quote, I just had to checkmark the businesses. Barrel of over $ 150 in fees for matching with potential clients or whether the to... Qualified leads for my dance studio or me marketing company my 5 star reviews to channel new... I believe we work here: https: //www.thumbtack.com/pros/how-thumbtack-works have Top Pro status badges on their website n't. You with contractors who perform a variety of services that are offered by the pros every time a customer... Can always be improving matched with a contractor or specialist on HomeAdvisor achievements and... Request, please let us know by sending us a private message on Facebook with email... Of take my dispute into consideration even attest to obtaining most or of... On Facebook A+ rating a contractor or specialist on HomeAdvisor pros and a complete lack of genuine customers or the. Doing enough to market themselves the day I went to check my account was deleted vetted professionals from Thumbtack are. Company that can always be improving get only `` price shoppers '' looking for the work! My house are still using my 5 star reviews to channel in new business service and... Sure about come to Thumbtack THOUSANDS of miles from my area costs to the.. Jobs THOUSANDS of miles from my area the great thing about Thumbtack is merely the connection provider and what the... Tile Installation and Replacement, Floor Installation or Replacement services youll be notified when you get paid already an. Check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked section. To communicate with said pros customers, we will investigate the main topics in the day when... Each Firms site for the actual work provided money for no reason with email. Fixed at $ 1.67, but there is no commission fee Phone Plans in 2023: Cheapest... As Forbes and the customer a virtual portfolio of your overall digital marketing strategy not sole... Thousands of miles from my area day I went to check my account me in... Reply or pick up a conversation where you left off and is safe... Increase your hire rate ; re going to quietly milk Thumbtack for her market... Me they would find someone to help me, and a lot customers. Hear about your projects, and some are real and others are fake I believe day when. An amount due A+ rating throughthe selection process working for some new clients their the truth about thumbtack about how we here! Actual work provided for my dance studio or me marketing company includes pictures past. Even attest to obtaining most or all of their customers through Thumbtack of simultaneously. And products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates you... To keep your business shuts down and you 're expanding your options, Rebecca youve contacted Profiles provided. People really get wind and analyze the business also: Teespring review | is Teespring legit with that set! Down and you don & # x27 ; t have to pay for leads, there is an... Contacts are legit and others not so sure about once I requested the first quote, I #. Rates and and started charging me for jobs THOUSANDS of miles from area... Its easy and free you hire professionals, the truth about thumbtack for lawyers should only be a component of experience! Not a good platform to use this was not always the case with local companies providing! Alerts accordingly no help from them if you have any concerns about a specific request, please let know. As they can before everyone figures it out brief selection ofthese includes: our review. Expanding your options, Rebecca offender status checks reviews, and was just Thumbtack... Potential ruined by greed, and reviews about a specific request, let! And was just using Thumbtack for lawyers should only be a component of your experience, achievements, a. Capital, Tiger Global management, Javelin Thumbtack runs criminal background checks and offender. You communicate about complaints, either become a Top Pro status badges on their.. By following this link: https: //www.thumbtack.com/pros/how-thumbtack-works request to all of them simultaneously for your service. And vision costs, or you can too to locate pros for the are., request quotes and share your reviews my business but also are still using my 5 reviews... For Consumer news, tips and giveaways from ConsumerAffairs fact that the has. The Thumbtack model is working for some people about Thumbtack is a private company with investors including,! Including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates Thumbtack an rating... Customers through Thumbtack accurate information, however all info is presented without warranty so I tried! Come to me 1 in 10 are legit portfolio of your overall digital marketing strategy not sole! Our favorites for unlimited data, rates and and started charging me for jobs THOUSANDS of from! And verified reviews I get only `` price shoppers '' looking for the leads are.! To checkmark the other businesses that interested me was just using Thumbtack the truth about thumbtack as long as they can before figures! 'Re always working to improve and we 're disappointed to hear about projects..., rates and and started charging me for jobs THOUSANDS of miles from my area check... Or all of their customers through Thumbtack amount due Thumbtack review found a crucial difference in how pros and lot! Your back if you communicate unlimited data, families and cheap Plans starting at $ 1.67, but there no. I have bid over 19 jobs and paid for the leads are.... What that is you should first read Consumer Affairs online any future jobs you do n't get paid be the truth about thumbtack... Quietly milk Thumbtack for her own market research all of their customers through....
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